JAS Classic InnovationsClassic
Innovations
All work
MarketplaceCase Study

Wesabbee

A marketplace connecting customers with verified artisans - booking, wallets, KYC, and reviews that make strangers comfortable transacting.

wesabbee.com/artisans
Wesabbee product screenshot

Overview

Trusted artisans, one booking away.

Wesabbee connects customers with verified artisans through booking, wallet services, KYC verification, payments, and vendor management - giving skilled tradespeople a digital storefront and customers a service they can trust.

Our role
Mobile App DevelopmentWeb App DevelopmentWebsite DevelopmentAdmin System Development
Industry

Marketplace

The challenge

Finding a reliable artisan is word-of-mouth roulette: no verification, no accountability, and no recourse when things go wrong. Artisans, in turn, have no digital presence to grow their business.

Discovery & research

Research with both sides of the market showed trust was the binding constraint - customers feared unvetted workers, artisans feared unpaid jobs. The design had to solve both simultaneously.

The solution

Trust architecture on both sides.

We designed a marketplace where every artisan is KYC-verified, payments sit in escrow until work completes, and reviews compound reputations - with vendor dashboards that let artisans manage bookings like a business.

01DiscoveryStakeholder workshops, competitive analysis, and user research to frame the real problem.
02DefinitionProduct strategy, prioritized roadmap, and success metrics agreed with stakeholders.
03DesignDual-experience design: a consumer booking flow and a vendor business console sharing one design system.
04ValidationField testing with artisans validated onboarding and wallet flows for low-tech-literacy users.

Key features

What we shipped.

Vendor ProfilesVerified portfolios with skills, ratings, and work history.
Booking SystemScheduling with confirmations, reminders, and rescheduling.
Wallet & EscrowFunds held safely until the job is confirmed complete.
KYC VerificationIdentity checks on every artisan before they go live.
Reviews & RatingsReputation that compounds with every completed job.
Admin DashboardModeration, dispute handling, and marketplace analytics.

Business impact

Results that matter.

Wesabbee improves access to trusted artisans while enabling digital growth for service providers - turning informal trade into accountable, repeatable business.

Technologies
React NativeNode.jsPostgreSQLPaystackFirebaseAWS

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